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IT Operations (ITIL ITSM):
Service operation encompasses the day-to-day activities, processes, and infrastructure responsible for delivering value to the business through technology.
IT Operations (ITIL ITSM) Services Include
- Service Desk & client computing
- Level1 Service Desk
- Onsite Desktop Engineer
- Incident and task management
- Problem Management
- Change Management
- QA and release Management
- Reporting and administrative work