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IT Operations (ITIL ITSM):

Service operation encompasses the day-to-day activities, processes, and infrastructure responsible for delivering value to the business through technology.

IT Operations (ITIL ITSM) Services Include

  • Service Desk & client computing
  • Level1 Service Desk
  • Onsite Desktop Engineer
  • Incident and task management
  • Problem Management
  • Change Management
  • QA and release Management
  • Reporting and administrative work